Qantas Invests $200M in Service Amid Potential $250M ACCC Penalty

29 Oct 2023

Embattled Qantas will spend ~$200 million to get customer service back on track and to increase loyalty points-generosity while raising fares 3.5%. There's also a potential $250 million penalty from the ACCC for advertising and selling tickets for over 8,000 flights that had already been cancelled and potentially a similar sized penalty for illegally sacking ground handling staff.