IAG Faces Class Action Over Alleged Pricing Algorithm Misuse

3 June 2024

IAG has been hit with a class action by Slater and Gordon Lawyers claiming they secretly charged loyal customers higher prices via a pricing algorithm. Some customers were hit with a loyalty uplift in price that exceeded their loyalty discount. IAG is also the subject of an ongoing ASIC case alleging the same algorithm charged some customers likely to accept a higher premium a higher price at renewal.