Points Shop

Points Shop is a top provider of loyalty programs for businesses in Australia and New Zealand, offering innovative reward solutions.

August 29, 2024

A photo of the author - Simon Rowles
Simon Rowles
Founder, CEO

Markets

New Zealand

Categories

B2B
Loyalty Foundation

Research Report

Points Shop is a leading provider for businesses in Australia and New Zealand looking to develop and implement loyalty programs. They offer exciting incentive, reward, and recognition programs that can motivate employees and boost sales. Their platform is robust yet simple, making it easy for organizations to launch their own loyalty programs quickly.

The company also offers a variety of reward solutions. You can find out more about their programs on their website. By partnering with Points Shop, businesses can create custom loyalty schemes that foster better relationships with customers and employees.

Additionally, through the Steam Points Shop, users can earn points by shopping on Steam or by contributing to the Steam Community. These points can be used to personalise their Steam presence or reward other community members.

Key Takeaways

  • Points Shop provides robust and simple loyalty program solutions for businesses.
  • Points can be earned and used for employee and customer rewards.
  • The Steam Points Shop allows users to earn points that can customise their Steam experience.

What Is the Points Shop

Points Shop serves as an innovative platform to manage loyalty points and reward systems for various organisations. Whether developed by Steam or implemented by Australian and New Zealand businesses, these platforms offer numerous functionalities focused on incentivising user engagement.

Origin and Development

Points Shop was developed to streamline loyalty and incentive programmes. For example, the Steam Points Shop allows users to earn points by shopping on Steam or contributing to the Steam Community.

In Australia and New Zealand, Points Shop has become a trusted provider in the B2B sector, focusing on employee incentives and reward programmes. These platforms aim to drive behavioural change and engagement using state-of-the-art, intuitive interfaces.

Functionality and Purpose

Points Shop enables users to redeem points for various rewards. At Points Shop, users can choose from over 2,000 items in an exclusive member e-store.

In the Steam Points Shop, points can be used to customise profiles, purchase backgrounds, and award fellow community members. Both platforms provide a seamless, user-friendly way to manage and redeem points, fostering a rewarding experience tailored to each user’s preferences and needs.

Earning Points

To start earning points, there are several methods available. By participating in specific activities and shopping, users can accumulate points easily. Here are different ways to earn points and how to link activities to maximise your earnings.

Methods to Earn Points

Several activities can help users earn points. By shopping online at platforms like Microsoft Store, users earn points based on their spending. The more you spend, the more points you can accumulate. For instance, earning 10 points per $1 spent is possible at certain levels of the Microsoft Rewards programme.

Games are another excellent way to rack up points. Participating in specific games linked to the Points Shop enhances point accumulation. Users should search for games that offer point rewards.

Online surveys and quizzes also provide chances to earn points. Completing these can add up quickly, making it a simple way to gain extra points while engaging with content.

Linking Activities to Points

Linking your activities to points is crucial for maximising rewards. Start by linking your frequent flyer details or loyalty cards to your Points Shop account. Qantas offers an example where linking frequent flyer details to your shopping activities enables point accumulation.

Using apps dedicated to point collection can streamline this process. Apps like the Qantas App allow users to scan digital frequent flyer cards when making purchases. This ensures points are automatically recorded.

Online accounts should be linked as well. Ensure you log in and provide your loyalty or frequent flyer number at checkout to earn points. This seamless integration makes it easier to track and increase your point totals without additional effort.

Using Points

Using points in the Points Shop allows users to purchase a variety of items and customise their experience with unique options.

Purchasing Items

In Points Shop, users can exchange their points for a wide array of in-game items and real-world products. For example, the Qantas Marketplace offers household items, electronics, and even children's toys. Additionally, the Velocity Frequent Flyer Store provides gift cards and experiences.

When shopping, users can browse categories and add items to their cart. It's essential to check for any special offers, such as earning bonus points or receiving discounts for certain purchases. Users should also be mindful of stock availability, especially for popular items, as some brands may experience shipment delays.

Customisation Options

The Points Shop also focuses on customisation options for users' avatars and profiles. Users can use points to acquire animated stickers and background themes. These items help enhance the appearance of their digital presence. Customisation choices include:

  • Avatars: Users can purchase unique avatars or upgrade their existing ones.
  • Backgrounds: Various backgrounds are available, allowing users to personalise their profiles.
  • Animated Stickers: These stickers add a dynamic and fun element to profiles and messages.

Overall, these customisation options ensure a more personalised and engaging user experience.

Points Shop Catalogue

Points Shop offers a diverse range of digital goods and exclusive content. Customers can explore numerous options to redeem their points, from movies and music to specialised arts-related content.

Digital Goods Offered

Points Shop provides a comprehensive selection of digital goods for its users. Members can redeem points for streaming movies and TV shows, which include the latest releases and timeless classics. The platform also offers a variety of music albums across multiple genres, providing endless entertainment.

In addition, Points Shop features arts and educational content, such as online courses and e-books. These resources cover topics like painting, photography, and other creative pursuits, allowing members to expand their skills. Additionally, customers can get software downloads and game credits, ensuring there's something for everyone.

Exclusive Content

Aside from the standard digital goods, Points Shop also offers exclusive content that is not readily available elsewhere. This includes early access to new movies and special edition music albums. For art enthusiasts, Points Shop provides access to limited-edition digital art and virtual museum tours.

Exclusive content also extends to customisable experiences such as behind-the-scenes footage from popular films and TV series. Members can participate in online webinars and live streams with industry experts. These unique offerings create added value for users, giving them access to content they would not typically find in other marketplaces.

For more information on their exclusive offerings, visit Points Shop.

Partnerships and Collaborations

Points Shop thrives on creating strong, mutually beneficial relationships with a range of partners. Through these partnerships, they enhance their loyalty and rewards programmes, offering unique value to their clients.

Featured Partners

Points Shop collaborates with some of Australia’s top agencies to deliver exclusive trade-partnerships. Their Partnership Program attracts businesses that value customer loyalty. The aim is to create programmes that engage and incentivise, driving increased customer retention and satisfaction.

Points Shop’s partners are often leaders in their fields, allowing for a high level of trust and performance in their joint ventures. By working closely with these partners, Points Shop ensures that their offerings are always innovative and effective.

Co-branded Items

Co-branding is a key feature of Points Shop’s collaborations. Through co-branded items, they provide unique products that combine the strengths of both brands. These items often include special rewards and exclusive merchandise which appeal to customers and drive engagement.

For instance, Points Shop might work with a leading electronics company to offer exclusive gadgets as rewards. This approach not only enhances the loyalty programmes but also broadens the reach of both brands involved, creating a win-win situation. Co-branded items represent a strategic way to leverage combined brand power for greater market impact.

User Experience

Points Shop offers a seamless user experience to make navigating its platform simple and efficient. Feedback from users provides insights into the effectiveness and areas for improvement of the site's design.

Navigating the Points Shop

Navigating Points Shop is straightforward. The homepage offers quick access to various sections, ensuring users can find what they need effortlessly. A clear, intuitive menu helps in exploring loyalty programs, employee incentives, and rewards.

Useful filters and search functions allow users to pinpoint specific information. Key actions like signing up or browsing programs are easily accessible. Points Shop prioritises a clean design with minimal distractions, enhancing usability and keeping users focused on their goals.

User Feedback and Reviews

User feedback is invaluable to Points Shop. Many users appreciate the site's ease of use and the clarity of information presented. Customer reviews highlight the effectiveness of the reward and loyalty programs offered, praising the seamless registration and navigation processes.

Constructive feedback is taken seriously, with Points Shop regularly updating its interface to meet user expectations. Addressing common pain points, such as loading times or layout issues, demonstrates Points Shop's commitment to continuously improving the user experience. This proactive approach helps in maintaining high satisfaction levels among users.

Points Shop and the Marketplace

The Points Shop offers unique items and customisations, while marketplaces usually provide a wider array of products and deals. Both platforms have significant impacts on user engagement and spending habits.

Comparing Points Shop and Steam Marketplace

The Points Shop allows users to earn and use points for digital items and customisations. Users can personalise avatars, profiles, and buy rare digital collectibles. This shop enhances user engagement on the platform.

The Steam Marketplace, on the other hand, enables users to buy, sell, and trade various in-game items using real money. It’s more versatile and extensive in terms of what users can obtain. Unlike the Points Shop, it includes a wide array of game skins, trading cards, and other game-related accessories.

Both platforms motivate users to engage more with the service. However, the Steam Marketplace provides a broader scope for transactions and interactions. This makes it more suitable for different types of gamers, from casual to hardcore.

Points Shop Impact on the Economy

The Points Shop encourages users to spend more time on the platform. It increases the value of in-game achievements by offering rewards. This engagement can lead to more in-game purchases and greater user retention.

Steam Marketplace has a broader economic footprint. Users can generate real income by selling rare items. This economy benefits both the users and the developers, as a portion of each transaction goes to the game creators.

Both platforms create micro-economies that enhance user loyalty and spending. The Points Shop focuses on digital customisations, while the Steam Marketplace allows for real-money transactions, broadening its economic impact significantly.

Community Impact

Community impact in the Points Shop is significant, enhancing the gaming experience through sharing customisations and fostering discussions among players.

Sharing Customisations

Players can use the Points Shop to share various customisations like backgrounds and screenshots. This helps players to show off their unique styles and achievements. It also serves as a platform for discovering new ideas and inspiration for personalising one's own game experience.

These shared customisations keep the community engaged by offering diverse visual elements. Gamers can download interesting backgrounds or impressive screenshots, enriching their gaming environment. Additionally, custom content like character skins and weapon designs can be exchanged, enhancing the immersive experience for all players.

Community Hubs and Discussions

Community hubs on platforms like the Steam Community allow players to participate in discussions about new updates, strategies, and game experiences. These hubs act as forums where members can ask questions, provide answers, and share insights.

Discussions can range from game mechanics to suggestions for future updates. This active engagement helps developers understand player needs and preferences, leading to better game updates. Moreover, it fosters camaraderie among players, creating a supportive and collaborative environment. These interactions solidify the community, making the gaming experience more enjoyable and connected.

Technical Support and Issues

Points Shop offers various avenues for resolving common technical problems and reporting issues. This ensures users have a smooth experience while using the platform.

Common Technical Problems

Users may encounter a few common technical problems when using Points Shop. Issues such as configuration problems, login difficulties, and browser compatibility are frequent.

For example, some users experience black screens while accessing the Points Shop. Adjusting high DPI scaling settings can sometimes resolve this issue. Right-clicking the shortcut, navigating to properties, compatibility, and modifying high DPI settings has helped certain users, though this is primarily linked to integrated graphics issues.

Browser compatibility issues can be rectified by ensuring the browser is up-to-date and clearing cache and cookies regularly. Configuration errors often require direct customer support assistance.

Reporting and Resolving Issues

Users can report issues directly to Points Shop through several methods. They can contact customer support via phone at 1800 855 326 or email, as seen on Points Shop’s FAQ page.

Reporting issues promptly is crucial to a swift resolution. The customer support team operates during standard business hours and aims to address inquiries within two weeks.

For more complex technical problems, Points Shop may need additional details such as screenshots or error codes. This allows their high-performance team to provide precise and effective solutions tailored to the user's specific context.

Frequently Asked Questions

Points Shop allows users to redeem points for various items, providing a unique shopping experience. This section covers important details about using points, purchasing items, and the value of points.

How can one purchase items within the Points Shop?

To purchase items, users can browse the Points Shop, add their chosen items to the cart, and then redeem their points at checkout. Items range from digital goods to special offers based on current promotions.

What items offer the best value in the Steam Points Shop?

Items offering the best value generally include game discounts, in-game content, and exclusive digital collectibles. These options often provide more benefits relative to the points spent.

How can you filter items by game in the Steam Points Shop?

Filtering items by game is straightforward. Users can select their preferred game from a dropdown menu or use the search bar to narrow down items relevant to that game, ensuring a more tailored shopping experience.

How are points earned for use in the Points Shop?

Points are typically earned through purchases, participating in events, or completing certain in-game activities. Each activity or purchase comes with a specific points reward, which adds up in the user’s account.

What is the monetary value of 1000 points within the shop?

The value of 1000 points varies but is often equivalent to a small monetary amount, such as £1 or £2, depending on the current exchange rate and the specific promotions running at the time.

Is it possible to acquire games using points from the Points Shop?

Yes, users can acquire games using points. While not all games may be available for purchase with points, certain titles are periodically offered, allowing users to expand their game library without spending cash.