Hitachi Solutions

Hitachi Solutions is a major player in global IT services, specialising in Microsoft solutions to help businesses overcome modern challenges. Their expertise spans AI, data analytics, and low-code solutions, delivering customised results for various industries. With a solid reputation for reliability, they aim to create a sustainable society through advanced technologies and innovative solutions.

Their services include strategic advisory, solution delivery, and support for platforms like Dynamics 365, Power Platform, and Azure. By leveraging cutting-edge digital technologies, Hitachi Solutions accelerates business transformation and sustainability efforts. They are dedicated to providing top-tier IT solutions that not only meet but exceed customer expectations.

The company takes pride in its comprehensive approach to customer engagement, from understanding individual business needs to offering targeted solutions. With a strong global network of offices and partners, Hitachi Solutions ensures superior value for customers worldwide. Their commitment to technological innovation drives continuous improvement and sustainable business practices.

Key Takeaways

• Hitachi Solutions specialises in Microsoft solutions and services.
• The company excels in AI, data analytics, and low-code technology.
• They focus on sustainability and innovative solutions for businesses.

Company Overview

Hitachi Solutions, a core IT company of the Hitachi Group, integrates global hardware and software solutions. It offers a range of IT services, including cloud computing and application development. Their focus is on improving quality of life and sustainability through technology.

Our Mission

Hitachi Solutions aims to contribute to society by developing superior and original technology and products. Their mission aligns closely with Microsoft's guidelines, as they are a 100% Microsoft platform-focused organisation. The company integrates digital solutions to enhance people's quality of life and strives for sustainable management. By working towards the United Nations' Sustainable Development Goals (SDGs), Hitachi Solutions aims to end poverty, fight inequality, and address climate change Hitachi Solutions' mission.

Awards and Accolades

Hitachi Solutions has received numerous awards that recognise their excellence in the IT sector. They are lauded for their comprehensive cloud services and systems integration. The team has helped the company earn six cloud capabilities, showcasing their expertise. These awards reflect Hitachi Solutions's commitment to quality, innovation, and customer satisfaction. Their focus on the Microsoft platform has also earned them distinctive honours within the tech community Hitachi Solutions awards.

Global Presence

With its headquarters in Tokyo, Hitachi Solutions operates globally, providing reliable IT services across various regions. Their key markets include Asia and Europe. In Asia, the company is a significant player, contributing to technological advancements and digital transformations. Meanwhile, in Europe, their services are known for high quality and dependability. This global reach allows Hitachi Solutions to cater to diverse customer needs effectively Hitachi Solutions global presence.

Partnerships and Alliances

Hitachi Solutions engages in various strategic partnerships to enhance its offerings and capabilities. These alliances focus on innovation, technology integration, and advanced data solutions.

Microsoft Solutions

Hitachi Solutions has been recognised as a leading provider of solutions on the Microsoft platform. This includes winning multiple awards such as the Microsoft Partner of the Year. The collaboration aims to deliver tailored industry solutions using Dynamics 365 and other Microsoft technologies. Their joint efforts focus on improving customer support, implementation, and innovation, effectively transforming industries across the globe.

The partnership leverages Microsoft's well-established platform to deliver robust, scalable solutions. This enables Hitachi Solutions to meet diverse client needs efficiently, providing a competitive edge in the market.

Microsoft Cloud

A key target of the partnership is the integration of the Microsoft cloud with Hitachi's offerings. Hitachi embeds services like Azure, Dynamics 365, and GitHub Copilot into its Lumada Solutions. This helps accelerate business and social innovation through advanced cloud services, ensuring high performance and reliability.

The use of cloud-based services ensures better data management and security. Hitachi's cloud integration focuses on delivering efficient, scalable, and secure solutions that can meet the demands of modern businesses. This collaboration ensures the company's services are continuously evolving to incorporate the latest technologies.

Strategic Partners

Beyond Microsoft, Hitachi Solutions has developed alliances with other key technology leaders. For instance, Hitachi Vantara collaborates with companies like Commvault, Veritas, and VMware. These partnerships focus on data protection, optimisation, and hybrid cloud environments.

Hitachi Vantara's partnership with Veeam aims to deliver advanced cyber resiliency and data protection solutions. These alliances ensure that customers have access to cutting-edge technology and robust solutions to tackle complex challenges in data management.

These strategic partnerships help Hitachi Solutions stay at the forefront of technological advancements, providing clients with comprehensive, innovative solutions.

Solutions and Services

Hitachi Solutions offers a wide range of services designed to enhance business processes, integrate cutting-edge technologies, and provide reliable support. Their expertise spans from business transformation to managed services, providing comprehensive solutions for modern enterprises.

Business Transformation

Hitachi Solutions excels in helping companies navigate and implement effective business transformation strategies. They focus on improving people, processes, and business applications. By leveraging their expertise, businesses can streamline operations, enhance customer experiences, and drive growth. They provide tailored solutions that include digital transformation, process automation, and data analytics. Their goal is to help businesses adapt to changing markets, stay competitive, and achieve long-term success.

Cloud Services

As a leading global cloud-services provider, Hitachi Solutions specialises in Microsoft platforms. They offer end-to-end cloud solutions, from consulting and implementation to support and maintenance. Their services include cloud computing, data migration, and application development. Businesses benefit from scalable, secure, and efficient cloud services that enhance IT infrastructure and operational agility. These solutions aim to reduce costs, improve performance, and enable digital innovation.

Managed Services

Hitachi Solutions provides comprehensive managed services to ensure seamless IT operations. Their offerings cover monitoring, maintenance, and support for various IT systems. By outsourcing these functions, businesses can focus on core activities while ensuring their IT infrastructure is robust and reliable. Managed services include network management, cloud optimisation, and security services. This approach helps businesses reduce downtime, enhance security, and achieve operational excellence.

Industry Expertise

Hitachi Solutions excels in various industries by leveraging deep industry knowledge and cutting-edge technology to provide customised solutions. From financial services to healthcare, their expertise helps businesses improve efficiency and competitiveness.

Financial Services

Hitachi Solutions collaborates with financial services organisations to address dynamic market needs. They offer modern solutions to enhance profitability and responsiveness.

Their integration with Microsoft platforms provides robust risk management and regulatory compliance tools. Customised analytics and insights help financial firms make informed decisions.

With over a decade of experience, Hitachi Solutions empowers banks, insurance companies, and investment firms to innovate and grow.

Manufacturing

In the manufacturing sector, Hitachi Solutions delivers precision and efficiency. They focus on transforming production processes through advanced digital solutions.

They implement IoT and AI-driven tools to streamline operations, reduce waste, and increase output. The use of data analytics assists manufacturers in predictive maintenance and quality control.

Their expertise ensures that manufacturers stay competitive in the global market by continuously improving their processes.

Construction and Real Estate

The construction and real estate industry benefits from Hitachi Solutions' specialised approaches. They offer solutions to manage large-scale projects more effectively.

Digital tools support project planning, resource allocation, and cost management. Real-time data and insights improve decision-making and project delivery.

Their experience helps construction firms and real estate developers optimise workflows, ensuring projects are completed on time and within budget.

Healthcare

In the healthcare sector, Hitachi Solutions addresses critical needs through technology. They improve patient care and operational efficiency by integrating comprehensive digital systems.

Electronic Health Records (EHR) and patient management systems streamline processes and enhance patient outcomes. Advanced analytics support clinical decisions and personalised care plans.

Their solutions ensure healthcare providers deliver high-quality care while meeting regulatory requirements.

Insurance

Hitachi Solutions aids the insurance industry with bespoke technology solutions that drive better customer service and operational efficiency.

Their tools enhance claims processing, policy administration, and customer relationship management.

Integration with Microsoft platforms offers powerful data analytics and risk assessment capabilities, helping insurers remain competitive and compliant. By leveraging this expertise, insurance companies can innovate and provide more tailored services to their clients.

Technological Innovation

Hitachi Solutions leverages its expertise to drive technological advancements in multiple industries. Key focus areas include data modernisation and the utilisation of generative AI to enhance operational efficiencies and create innovative solutions.

Data Modernisation

Data modernisation is crucial for businesses aiming to stay competitive. Hitachi Solutions focuses on transforming legacy systems into modern, agile data ecosystems.

This process involves updating outdated databases, data warehouses, and analytics platforms to enable faster data processing and real-time insights. Advanced tools and technologies such as cloud computing, big data analytics, and machine learning are integrated to ensure improved performance and scalability. This modernisation helps organisations harness the full potential of their data, fostering innovation and driving informed decision-making.

Hitachi Solutions also emphasises the importance of data governance and security. Robust protocols are implemented to protect sensitive information and comply with regulatory standards, ensuring the integrity and confidentiality of data throughout its lifecycle.

Generative AI

Generative AI is another major area of focus for Hitachi Solutions. This technology uses advanced algorithms to generate new content and solutions based on existing data.

Generative AI can be utilised in various domains, including automated content creation, product design, and predictive maintenance. For instance, AI-driven systems can create personalised marketing content, optimise engineering designs, and predict equipment failures before they occur. These applications not only enhance productivity but also reduce costs and improve customer experiences.

The implementation of generative AI requires a robust infrastructure and deep technical expertise. Hitachi Solutions combines its knowledge as a systems integrator with its experience in AI development to offer tailored solutions that meet specific business needs. This ensures that the benefits of generative AI are fully realised, enabling businesses to innovate and operate more efficiently.

Customer Engagement

Customer engagement involves identifying areas where improvements can be made, assessing the current readiness of the organisation, and providing ongoing sales and support services to enhance the overall customer experience.

Value Discovery

Value discovery is the first step in understanding how a business can improve its customer engagement strategies. This phase involves analysing existing processes and identifying opportunities where customer interaction can be enhanced.

Key Areas of Focus:

1. Data Analysis: Using data to understand customer behaviour.
2. Customer Feedback: Gathering insights from customer reviews and surveys.
3. Market Trends: Keeping up with industry trends and customer preferences.

By focusing on these areas, businesses can identify gaps and opportunities that will inform their customer engagement strategies.

Readiness Assessment

Readiness assessment evaluates the current state of an organisation to implement new customer engagement initiatives. This involves examining the existing technological infrastructure, workforce capabilities, and operational processes.

Important Aspects:

1. Technology Audit: Assessing the current technology stack and its ability to support new engagement strategies.
2. Workforce Skills: Evaluating the skills and training needs of the staff.
3. Process Efficiency: Reviewing existing processes for inefficiencies that could impact customer engagement.

Conducting a thorough readiness assessment ensures that the organisation is prepared to implement new customer engagement strategies effectively.

Sales and Support

Sales and support are crucial components of customer engagement. Effective sales strategies and robust support systems help retain customers and build loyalty.

Strategies and Tools:

1. Personalised Sales: Tailoring sales approaches to individual customer needs.
2. Multichannel Support: Providing support across various channels such as phone, email, and social media.
3. Customer Feedback Loop: Using customer feedback to continuously improve sales and support services.

By effectively implementing these strategies, businesses can enhance customer satisfaction and engagement, leading to increased loyalty and growth.

Strategic Roadmaps

Strategic roadmaps play an essential role in guiding organisations through their digital transformation. They set clear priorities and action plans to achieve business goals effectively.

Digital Journey Road Mapping

Digital journey road mapping is a crucial component of strategic roadmaps. This process involves evaluating current digital capabilities and determining the steps needed to meet future goals. Organisations like Hitachi Solutions offer a structured approach to help businesses define their digital roadmap.

Key elements include:

1. Evaluation of Current Systems: Assessing the existing digital landscape to identify strengths and weaknesses.
2. Setting Priorities: Focusing on areas that need immediate attention helps streamline efforts and resources.
3. Developing Action Plans: Creating detailed plans outlining specific tasks, timelines, and resource allocations.

Effective digital journey road mapping ensures that businesses stay on track, meet their objectives, and adapt to changing market conditions. This method aims to create a seamless and efficient transformation journey for enhanced productivity and growth.

Frequently Asked Questions

Hitachi Solutions offers a range of services and has a notable global presence. The company is also known for its supportive work environment and many career growth opportunities.

What services does Hitachi Solutions offer?

Hitachi Solutions provides a variety of services, including AI-ready infrastructure, customer self-service portals, and enterprise chat solutions. These services help businesses improve customer experiences, streamline operations, and enhance data access and security.

How does Hitachi Solutions uphold its reputation as an employer?

Hitachi Solutions supports flexible hybrid work arrangements in its Asia Pacific offices to promote employee well-being and safety. This policy allows employees to choose whether to work from home or the office, with the agreement of their managers.

What is the global reach of Hitachi Solutions in terms of employee presence?

Hitachi Solutions has a significant presence globally, with operations in many countries. They offer services and support across various regions, reflecting their strong international reach.

What are the career growth opportunities available at Hitachi Solutions?

Hitachi Solutions provides ample career growth opportunities through training programmes, mentoring, and a supportive work environment. Employees can progress in their careers by participating in various developmental initiatives.

How can one find the latest news and updates about Hitachi Solutions?

To stay updated with the latest news and developments, visit the Hitachi Solutions FAQ page or follow their blog and news sections on their official website.

Who leads Hitachi Solutions and what is their business vision?

Hitachi Solutions is led by a team of experienced executives who drive the company’s innovation and growth. Their business vision focuses on delivering cutting-edge solutions to meet customers' needs and advancing technology. More details can be found on their FAQ page.